Important Notice – Damage Reporting Requirement
All items must be inspected immediately upon delivery. Any damage, defect, or issue must be reported within 3 days of delivery with clear photographic or video evidence.
Failure to report within this timeframe will:
- Void eligibility for free replacement or exchange
- Result in the claim being rejected under this policy
This Return & Refund Policy forms an integral part of the Terms and Conditions of Lumexa Decor (“Seller,” “we,” “our,” or “us”). By placing an order, you (“Customer,” “Buyer”) agree to the terms outlined below.
1. Eligibility for Returns
Returns are strictly limited to the following conditions:
- Items received damaged during transit
- Items that are defective or non-functional
- Items that are incorrect or materially different from the product description
All claims must be supported with clear photographic or video evidence.
2. Return Request Window
- Return requests must be initiated within 15 calendar days of delivery
- Requests submitted after this period will be automatically rejected
3. Mandatory Return Conditions
To qualify for a return:
- Item must be unused, uninstalled, and in original condition
- Must include original packaging, all parts, and accessories
- Must show no signs of use, installation, or modification
Failure to meet these conditions will result in rejection of the return.
4. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Custom-made or made-to-order products
- Final sale or discounted items
- Installed, used, or altered products
- Individual components (bulbs, shades, accessories)
- Items without valid logistics damage proof
5. Return Authorization Requirement
- All returns require prior written approval
- Unauthorized returns will be refused and not processed
Customers must provide:
- Order number
- Reason for return
- Photo/video evidence
6. Return Shipping Responsibility
- Customers are responsible for all return shipping costs
- Shipping costs are non-refundable under all circumstances
- A trackable shipping method is mandatory
7. Return Shipping Timeline
- Items must be shipped within 4 days of return approval
- Items must be received within 30 days of shipment
Non-compliance will result in refund denial.
8. Refund Processing
- Refunds are processed after inspection and approval
- Issued to the original payment method
- Processing timeline:
- Inspection: 1–2 business days
- Refund: 1–3 business days
Original shipping and handling charges are non-refundable.
9. Partial Refunds
Partial refunds may be issued if:
- Packaging is damaged
- Item is not in original condition
- Parts are missing
- Item shows signs of use
10. Change of Mind Returns
Accepted only if:
- Requested within 15 days of delivery
- Item is unused and in resellable condition
Conditions:
- Customer pays return shipping
- Original shipping cost is non-refundable
11. Exchanges (Damaged or Defective Items)
- Only eligible if reported within 3 days of delivery
- Replacement is the only resolution provided
- Refunds will not be issued in such cases
12. Cancellations
- Orders can be canceled within 24 hours of placement
- Custom or made-to-order items cannot be canceled
Orders already processed or shipped:
- Cannot be canceled
- Will be treated under return conditions
13. Customs & Duties (Returns)
- Returned items must be declared at low value (e.g., under $60)
- Any duties or fees incurred will be deducted from the refund
14. Non-Delivery of Returns
Lumexa Decor is not responsible for:
- Lost return shipments
- Courier failures
Refunds are issued only upon confirmed receipt.
15. Dispute & Chargeback Protection
By placing an order, you agree:
- To contact Lumexa Decor before initiating any dispute
We reserve the right to:
- Submit delivery proof, tracking, and communications
- Contest all invalid or fraudulent chargebacks
16. Policy Acceptance
By purchasing from Lumexa Decor, you:
- Confirm acceptance of this policy
- Agree to all timelines, conditions, and exclusions