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Lumexa Decor
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Legal notice

This Legal Notice governs your access to and use of the website, products, and services offered by Lumexa Decor (“Company,” “we,” “our,” or “us”). By accessing this website or placing an order, you (“User,” “Customer,” “Buyer”) agree to be legally bound by the terms set forth below.

1. Business Identity

Lumexa Decor is a USA-based, minority-owned and women-owned business engaged in the design, sourcing, and sale of lighting products, including custom-made and made-to-order fixtures.

We operate through a global supply and fulfillment network, and products may be manufactured, assembled, or shipped from multiple international locations.

2. Nature of Products

All products offered by Lumexa Decor may include:

  • Made-to-order or custom-built lighting fixtures
  • Items manufactured or assembled after purchase confirmation
  • Variations in design, finish, size, or color due to craftsmanship and materials

By placing an order, you acknowledge and accept:

  • Minor variations are not defects
  • Product images are representational and may vary slightly
  • Custom and made-to-order items are final and non-cancelable once production begins

3. Pricing & Availability

  • All prices are listed in applicable currency and are subject to change without notice
  • We reserve the right to correct pricing errors, cancel orders, or refuse service at our sole discretion
  • Product availability is not guaranteed and may change at any time

4. Intellectual Property

All content on this website, including but not limited to:

  • Images
  • Product descriptions
  • Logos
  • Designs and layouts

are the exclusive property of Lumexa Decor or its licensors and are protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

5. Limitation of Liability

To the maximum extent permitted by law, Lumexa Decor shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays in delivery caused by third-party logistics providers
  • Installation errors or misuse of products
  • Variations in color, texture, or finish due to display settings or manufacturing processes

All products must be installed by qualified professionals, and we assume no liability for damages resulting from improper installation.

6. Shipping & Risk Transfer

Once an order is shipped and handed over to a courier:

  • Responsibility for delivery transfers to the customer, subject to applicable law
  • Lumexa Decor is not liable for delays, damages, or losses caused during transit

Tracking information provided by the carrier constitutes valid proof of shipment and fulfillment.

7. Returns, Refunds & Cancellations

All returns, refunds, and cancellations are governed strictly by our:

  • Shipping Policy
  • Return & Refund Policy

Customers are responsible for reviewing these policies before making a purchase.

8. Customs, Duties & International Orders

For international orders:

  • Customers are responsible for all applicable customs duties, taxes, and import fees
  • Lumexa Decor has no control over these charges

Failure to pay such charges may result in delays, returns, or abandonment of shipments.

9. Fraud Prevention & Order Verification

Lumexa Decor reserves the right to:

  • Verify customer identity and payment details
  • Cancel or hold orders suspected of fraud or unauthorized activity

Failure to provide requested verification may result in order cancellation.

10. Dispute Resolution

By using this website and purchasing from Lumexa Decor, you agree:

  • To attempt resolution with our support team before initiating any dispute or chargeback
  • That all disputes will be handled in accordance with applicable laws and our internal policies

We reserve the right to present all relevant evidence, including:

  • Order confirmations
  • Tracking details
  • Customer communications

in defense of any dispute or chargeback.

11. Force Majeure

Lumexa Decor shall not be held liable for failure or delay in performance due to events beyond reasonable control, including but not limited to:

  • Natural disasters
  • War or civil unrest
  • Government actions or restrictions
  • Supply chain disruptions
  • Pandemics

12. Governing Law

This Legal Notice and all transactions shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

13. Modifications

Lumexa Decor reserves the right to update or modify this Legal Notice at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

14. Contact Information

For legal inquiries or concerns, please contact our support team via the official contact channels listed on our website.